In Vision's 100% Guarantee: No refunds or returns on sale items. We want you to be totally happy with anything you purchase. The customer is responsible for shipping charges on returned items. We recommend shipping returns via First Class Mail. Please request a return address at Invisionjewelry@gmail.com or call or text 651-335-0934 with your reason for the return, we will reply within 24 hours. Please return your item with the packing slip. We will credit your account within 24 hours after we receive it.